How Bath Fitter of Utah generates one-third of its appointments with Revin
appointments booked every month
autonomously booked by Revin
of all issued appointments generated by Revin
Bath Fitter of Utah is one of the largest Bath Fitter franchise operators in North America, serving homeowners across nearly 20 markets throughout the Mountain West and Midwest. With approximately 6,000 new leads entering the business every month, speed-to-lead directly impacts revenue, conversion rates, and growth.
“When Revin hit 500 appointments issued in a month, that’s a pretty serious number. For us, that’s about a third of our issued appointments per month. There’ll be a Sunday at six or seven o’clock and there’ll be 20 appointments set by Revin. There’s just no way we would’ve been able to do that.”
Rick Vanden Boomen - Owner, Bath Fitter of Utah
THE PROBLEM
6,000 leads per month and a race against the clock
Bath Fitter had already solved the hard problem.
The company generated thousands of inbound opportunities every month across nearly 20 markets. Homeowners were actively requesting estimates and looking for remodeling solutions.
The challenge was getting to those leads fast enough.
Like many growing home improvement companies, Bath Fitter relied on an in-house call center to contact, qualify, and schedule prospective customers. But at 6,000 leads per month, even a great team struggled to maintain consistent speed-to-lead.
And in bathroom remodeling, every minute matters.
Homeowners often request multiple quotes. The company that responds first frequently wins the appointment.
“With our CRM before Revin, there was oftentimes, and I’m embarrassed to admit, it could have been an hour gap when we received the lead and then it was contacted.”
Rick Vanden Boomen - Owner, Bath Fitter of Utah
Bath Fitter knew those delays were creating opportunities for competitors.
The company needed a way to engage every lead immediately, without adding headcount or creating additional operational complexity.
WHY REVIN
Built for local markets and real-world operations
Rick evaluated multiple solutions, but one capability immediately stood out.
Revin provided a dedicated local phone number for every market Bath Fitter operates in.
Rather than sending messages from a shared national number, every customer interaction felt local and familiar.
For a company that prides itself on maintaining a strong local presence in every market, that detail mattered.
“You guys gave us a local area code per market, which I really appreciate. I think that’s a huge advantage.”
Rick Vanden Boomen - Owner, Bath Fitter of Utah
Equally important, Revin integrated directly into Bath Fitter’s existing CRM and workflow.
The call center no longer needed to juggle multiple systems or manually manage texting conversations.
The process simply worked.
THE SOLUTION
An appointment-setting engine that never stops working
Revin deployed an AI agent designed to engage every lead the moment it entered the system.
The goal was simple: eliminate response delays and book appointments.
The Revin agent immediately initiates conversations, follows up automatically, qualifies homeowners, answers questions, and schedules appointments directly into Bath Fitter’s workflow.
Every lead receives the same level of attention.
No waiting for business hours.
No missed follow-ups.
No backlog building up inside the call center.
Meanwhile, Bath Fitter’s team stays focused on what they do best: talking to customers and running appointments.
“That’s what we liked about Revin. The direct integration into our CRM and then obviously the AI conversation. It allowed our call center agents to focus on calls and not be distracted by another dashboard.”
Rick Vanden Boomen - Owner, Bath Fitter of Utah
Today, the Revin agent manages approximately 5,000 customer conversations every month across Bath Fitter’s markets.
THE RESULT
More than 2,700 appointments booked. Zero human intervention.
The results have been consistent from month to month.
January 2026: 487 appointments booked
February 2026: 401 appointments booked
March 2026: 521 appointments booked
April 2026: 529 appointments booked
May 2026: 439 appointments booked
Across all markets, Revin now generates approximately 500 appointments every month.
Since launch, the platform has booked more than 2,700 appointments for Bath Fitter.
Most importantly, every single appointment was booked autonomously.
No human intervention.
No manual handoffs.
No assisted booking workflows.
The Revin agent owns the process from first contact through appointment creation.
And quality has improved alongside volume.
“No, we actually see higher demo rates, which is awesome. I think it’s because there’s higher intent when people are willing to book over text.”
Rick Vanden Boomen - Owner, Bath Fitter of Utah
IMPACT
Turning speed-to-lead into a competitive advantage
Before Revin, a lead could wait an hour before receiving a response.
Today, every lead receives immediate engagement.
Weekends. Evenings. Holidays. Peak lead volume.
It doesn’t matter.
The Revin agent continues booking appointments when the call center is closed and when human capacity is stretched.
What would have previously been missed opportunities are now booked appointments.
For Bath Fitter, that has fundamentally changed the economics of lead generation.
The company can spend confidently on marketing knowing every lead enters a system designed to maximize conversion.
And according to Rick, the impact is only beginning.
“I can realistically see Revin adding $10 million in sales. I really, really could. Which is crazy to say, but that might even be conservative.”
Rick Vanden Boomen - Owner, Bath Fitter of Utah
Expanding from SMS to Voice
After successfully scaling appointment generation through SMS, Bath Fitter is now expanding into Revin Voice.
The vision is simple: one platform, one dashboard, one customer record, and one system responsible for engaging every lead regardless of channel.
As the business continues to grow, Revin will help ensure every opportunity receives immediate attention through both voice and text.
Ready to turn speed-to-lead into your competitive advantage?
Discover how Revin helps operators engage every lead, book more appointments, and grow without adding headcount.
