The race to respond before opportunity disappears

In home remodeling, speed is not a differentiator—it is a prerequisite. The ability to respond first often determines who earns the opportunity and who is eliminated before the conversation even begins.

Improveit Home Remodeling generates substantial inbound demand across every major acquisition channel. As the business scaled, the challenge was not demand generation—it was orchestration and execution at volume.

Leads were arriving simultaneously across multiple systems, queues, and handoffs. Even with a well-trained, high-performing team, response times naturally varied by channel, timing, and capacity. Improveit required a consistent, dependable way to engage every inbound lead the moment it entered the ecosystem—without exception.

To continue scaling efficiently, Improveit needed a solution that enabled instant engagement, accurate qualification, and reliable appointment booking—without increasing headcount or compromising team sustainability.

Use Case #1: Instant response to every inbound lead

Revin became the first AI responder for ImproveIt’s inbound SMS and digital conversations.

The moment a homeowner reached out, Revin engaged immediately. No hold times. No waiting for the next business day. No dropped intent.

Revin handled qualification in real time, asked the right follow-up questions, and moved qualified homeowners directly into the booking flow. Conversations that previously waited minutes or hours now moved forward in seconds.

Speed to lead went from aspirational to guaranteed.

Use Case #2: Booking appointments without human bottlenecks

Revin did not just respond faster. It booked.

Across 7K+ SMS conversations every month, Revin was responsible for 34% of all appointments booked for ImproveIt. These were not low-quality handoffs. Over 90% of Revin-set appointments showed up and converted into demos.

That number matters. It proves that speed alone is not enough. The conversation has to feel human, relevant, and trustworthy. Revin delivered all three at scale.

Use Case #3: Reducing CSR load while increasing coverage

Before Revin, CSRs absorbed the full weight of inbound demand. After Revin, they only stepped in when it truly mattered.

With a 92% AI containment rate, the majority of conversations were handled end to end without human involvement. That gave ImproveIt’s team breathing room. Fewer interruptions. Fewer rushed handoffs and more focus on high-value interactions that actually required human judgment.

This was not about replacing people. It was about protecting them from constant reactive pressure.

“Speed to lead used to be something we talked about. Now it’s something that just happens. Revin doesn’t miss conversations, and the appointments it sets actually show up.”

Sahil Jain - VP of Marketing ImproveIt