How K&P Remodeling scaled appointment setting and reduced reliance on big-box leads with Revin
of all booked appointments set by Revin
lift in overall appointment set rate
higher demo rate on Revin-booked appointments
K&P Remodeling is a Knoxville-based cabinet refacing company serving homeowners across more than 10 states throughout the Southeast. The company has built a strong business by partnering with big-box retailers like Home Depot and Lowe’s while also driving demand through Facebook and other social channels. These leads are highly motivated and highly competitive, making speed, consistency, and qualification critical to profitability.
“Revin earned its place. When we looked at performance objectively, it was setting more appointments, with higher demo rates, than anyone on the team. At that point, it stopped being software and started being part of our sales operation.”
Dave Capezza – VP of Sales, K&P Remodeling
THE PROBLEM
High-intent leads, inconsistent follow-through
K&P was not struggling with demand. They were struggling with consistency.
Big-box leads arrived with strong purchase intent, but at a premium cost. Social leads added volume and flexibility but required tighter qualification. Across sources, follow-up behavior varied. Some leads moved fast. Others stalled. Qualification questions were not always asked the same way, and once the call center closed for the day, appointment setting stopped entirely.
The limitations were structural, not cultural. Even an experienced team cannot respond instantly, consistently, and endlessly without adding headcount. As K&P looked to scale new lead sources and reduce over-reliance on Home Depot, these gaps became more costly.
They needed a way to standardize engagement, protect conversion, and extend coverage without expanding their call center.
WHY REVIN
Built to adapt by lead source, not force one-size-fits-all automation
K&P chose Revin because it could operate the way their business actually runs.
Revin did not deliver a generic chatbot. It built custom AI Agents designed around K&P’s sales process, qualification criteria, and CRM environment. Each agent was tuned to match the intent, tone, and expectations of different lead sources while still enforcing consistent standards.
Equally important, Revin integrated directly into LeadPerfection, allowing appointments to flow cleanly into the system without manual intervention.
THE SOLUTION
Custom AI Agents that engage, qualify, and book with precision
Revin deployed AI Agents to automatically and instantly engage every inbound digital lead, qualify prospects against K&P’s criteria, and book appointments directly into available LeadPerfection time slots.
Key capabilities included:
Automated engagement for all inbound digital leads
Consistent qualification aligned with K&P’s sales standards
Appointment booking directly into LeadPerfection
Source-specific logic and tone tailored for:
Home Depot
Costco
Facebook and social media leads
Appointments created by Revin appear directly in LeadPerfection. K&P’s sales team simply issues the appointment the night before to the appropriate representative. No manual scheduling. No cleanup. No guesswork.
This turned appointment setting into a dependable system rather than a daily scramble.
THE RESULT
One system, higher conversion, real operational leverage
Revin delivered immediate and measurable impact.
Every lead now receives consistent, immediate follow-up regardless of source.
Appointments are booked after hours without staffing changes.
Scheduling inside LeadPerfection is clean and accurate.
Revin now sets 32% of all appointments across the business.
Conversion quality improved alongside volume. Revin-booked appointments demo at a 21% higher rate than the average CSR, proving that consistency and proper qualification matter as much as speed.
Across a 13-seat call center, Revin effectively performs as the single highest-producing CSR. It does not tire, skip steps, or vary its approach based on workload.
IMPACT
Scalable growth without added headcount
With Revin in place, K&P gained confidence to scale new lead sources while protecting margins. Expensive big-box leads are handled with care. Social channels can be expanded without fear of operational breakdown. The call center focuses on what humans do best, while Revin handles the repetitive, time-sensitive work flawlessly.
This is what AI looks like when it earns its keep.
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