How Revin booked 11,000+ membership appointments with Del Air
automated appointments booked within the first 2 weeks
customers served by Revin AI Agent
higher booking rate than average CSR
Del-Air is one of Florida’s largest home services providers, supporting tens of thousands of HVAC, plumbing, and electrical customers across eight locations.
With a rapidly growing membership base and high seasonal demand, the company needed a modern way to speed up scheduling, reduce manual workload, and deliver a consistently strong customer experience at scale.
THE PROBLEM
Creating a consistent, scalable scheduling experience for 20,000+ members
Del-Air’s team was spending an extraordinary amount of time manually booking appointments for their large membership base. Customer service representatives were juggling seasonal spikes, technician availability constraints, and fragmented systems that made it difficult to deliver a smooth and predictable scheduling process. Across eight busy locations, booking rates varied widely from agent to agent, creating an uneven customer experience and missed efficiency gains. With demand growing and customer expectations rising, Del-Air needed a more reliable way to automate routine scheduling without sacrificing the personalized service their brand is known for.
THE SOLUTION
Context-aware AI scheduling that integrates seamlessly into existing workflows
Revin implemented AI agents that fully automated Del-Air’s membership scheduling process. The system integrated directly with Del-Air’s existing tools, enabling intelligent appointment setting based on technician availability, customer preferences, and seasonality patterns. These agents didn’t just automate tasks — they replicated the nuance of a top-performing CSR, ensuring every conversation felt personal, relevant, and accurate. Better yet, the rollout across all eight Del-Air locations happened with zero downtime, giving the operations team immediate lift without operational disruption.
THE RESULT
Higher booking rates, faster scheduling, and reclaimed bandwidth for CSRs
In just the first two weeks, Revin’s AI agents automatically booked 500+ membership appointments, instantly reducing the workload on Del-Air’s customer service team. Even more impressive: the AI achieved a 10% higher booking rate than the average CSR — validating both the efficiency and accuracy of Revin’s agent design.
With scheduling now handled intelligently and consistently, Del-Air’s teams can reallocate time toward higher-value customer interactions, operational improvements, and service quality across all eight locations.
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